Troubleshooting 3D World Issues in SpeedLight

As SpeedLight is a work-in-progress viewer, some users may experience occasional issues with the 3D World. Common problems include:

• Coordinates switching between regions.
• A blue screen appearing unexpectedly.
• Intermittent screen switching when moving between regions.
• 3D World not rezzing properly, or getting stuck at a certain percentage.
• Avatars not rezzing properly, or appearing distorted.
• Display issues when sitting on objects, such as only seeing the sky.

How to Report 3D World Issues

If you're experiencing any of these issues (or other related to the 3D World), please submit a support ticket. While we may not be able to directly investigate 3D World issues, submitting a ticket helps us track and address the problem.

Before creating a ticket, please gather the following information:

1. Device Information: Indicate whether you're using iOS, Android, or a browser (e.g., S20+, iPhone 14, etc.).
2. Screenshot: Provide a screenshot of what you're seeing on your screen.
3. Active Email Address: Make sure to include an email address that you have access to and can be used for communication through the ticketing system.
4. SpeedLight Version: If you're experiencing these issues on SpeedLight mobile app, provide the version number. You can retrieve this information from Help section of the app

Once you have this information, please submit a ticket through the SpeedLight Support system, and we’ll assist you as best as we can!